IT Services Knowledge Base

Blackboard VLE

• Blackboard VLE
  • Guides
    • Blackboard
    • Collaborate
    • Blackboard rollover guide
    • Panopto rollover guide
  • FAQs
  • Blackboard Ally
  • Instruction for syncing your iCal Timetable link
  • Managing Blackboard access and enrolment issues
  • Blackboard Student Timetable
  • Blackboard App
  • Grades Journey
  • External Examiners

Business Application Support

• Business Application Support
  • Business Application Support Matrix

Computer Accounts

• Computer Accounts
  • Obtain your computer account
    • Students
    • Staff
  • Change your password
    • Students
    • Staff
    • Microsoft 365 - Self-service password reset tool
  • Computer Account FAQs
    • Students
    • Staff
  • Configuring Two Step Sign-In
    • FAQs

Data Storage and Sharing

• Data Storage and Sharing
  • Personal Filestorage
  • Get and Put Folders
  • HEAnet Media Hosting
  • NAS Data Storage
    • Overview
    • Usage guide
    • Connection settings
    • File sharing - Managing File Access
  • Server Hosting
    • Guide

Device Encryption

• Device Encryption
  • Windows device encryption via BitLocker
  • macOS device encryption via FileVault
  • FAQs

Email Services

• Email Services
  • Staff Email
    • Request a long Email address
    • Open a Google account using your @tcd.ie email address
  • Student Email - MyZone
    • About MyZone
    • FAQs
  • Email Authentication
  • Trinity Mailing Lists
    • Courses
    • Disciplines, Departments and Offices
    • Faculties
    • Modules
    • Postgraduate Disciplines
    • Routes
    • Schools
    • Subjects
    • Tutors
    • Who can email Trinity staff lists
    • Who can email Trinity student lists
    • FAQs
  • Private Mailing Lists
    • Create and manage private mailing lists

Internet and Network Services

• Internet and Network Services
  • Accessing Internet and Network Services
    • Available Internet and Network services
      • Undergraduate
      • Postgraduate
      • Staff
    • Web Browsers
      • Supported web browsers
      • Clearing the web browser cache/history
      • Proxy settings
        • Google Chrome
        • Microsoft Edge
        • Mozilla Firefox (Windows)
        • Mozilla Firefox (macOS)
        • Safari (macOS)
      • Microsoft Edge - Internet Explorer mode
    • Access to additional external Internet services
    • IT services available to staff from off-campus
  • FTP and SFTP
    • Install and configure FileZilla
  • HEAnet FileSender

IT Purchasing Advice

• IT Purchasing Advice
  • Staff
  • Students

IT Service Desk

• IT Service Desk
  • Remote Assistance

IT Services Computer Rooms

• IT Services Computer Rooms
  • How to book
  • Opening hours
  • Location map
  • AV systems - Video user guides
  • Support
  • Standup email stations
  • Software available
  • Request new software
  • Report a fault
  • Lost and found items
  • Saving your work
  • Scanning with flatbed scanners
  • Sustainable printing

Keeping IT Secure

• Keeping IT Secure
  • What to do if you’ve been phished
  • How to report a phishing email
  • What does a phishing email message look like
  • Check an email is legitimate
  • Anti-virus solutions
  • BitLocker To Go
  • Document and file encryption
  • Keeping your operating system up-to-date

Lecture Capture (Panopto)

• Lecture Capture (Panopto)
  • How-to guides
    • Installation and Setup
      • Install Panopto
      • Setup Panopto for your Module in Blackboard
    • Recording, Editing and Sharing
      • Record a lecture in a Senior Lecturer Pool Room using the Panopto desktop application
      • Record a screen capture or video, on your own device, using the Panopto desktop application
      • Record a video using the Panopto Capture browser application
      • Edit your Panopto-created videos and content
      • Share your Panopto-created videos and content
      • Copying Collaborate recordings to a Panopto folder in Blackboard
      • Copying Panopto recordings from Blackboard to your EduGate SSO profile
    • Web streaming and recording lectures
      • Windows
      • Mac
    • Captions
      • Panopto video captioning
      • Attach automated captions to Panopto recordings
  • FAQs
  • Use Cases and Data Protection Advice

Microsoft 365 Apps for Students

• Microsoft 365 Apps for Students
  • FAQs

Microsoft Bookings

• Microsoft Bookings
  • Guides for using Microsoft Bookings

Microsoft OneDrive

• Microsoft OneDrive
  • OneDrive Basics

Microsoft SharePoint

• Microsoft SharePoint
  • Ultimate guide to using SharePoint in Trinity
  • Requesting a SharePoint site

Microsoft Teams

• Microsoft Teams
  • Ultimate Guide to using Teams

MyTrinityApps

• MyTrinityApps
  • How-to guides
    • Setup MyTrinityApps (macOS)
    • Remove MyTrinityApps (Windows)
    • Remove MyTrinityApps (macOS)
  • FAQs

Software Advice and Support

• Software Advice and Support
  • Application and operating system support links
  • How-to Guides
    • Get computer and network information
      • Windows
      • macOS
    • Operating System updates
    • Upgrade or install/reinstall Windows
    • Manage College profile
    • Manage Local Profiles
    • Manual Data Backup
    • Transfer Data between PCs on the College Network
    • Install Microsoft 365 Apps
  • Software Licencing
    • Updates to license information - Stata
    • LabVIEW and Multisim installation - licence agreement
    • SPSS installation - licence agreement
    • SPSS/PASW - Annual Reauthorisation Instructions
  • Irish language proofing software
  • Computer ownership and administrative changes
  • Filename Etiquette and Guidelines

Staff Email and Calendar Service

• Staff Email and Calendar Service
  • How-to guides
    • Access your staff email via a web browser
    • Add email profile to Outlook (Windows/macOS)
    • Add email profile to Outlook (Smartphone)
    • Set up calendar sharing
    • Archive your email to an offline .pst file
    • Archive your email to an online archive folder
    • Delegate email functions to a colleague/assistant
    • Remove mail forwarding
    • Request a long Email address
    • Open a Google account using your @tcd.ie email address.
    • Email authentication
  • Events calendars
  • Resource calendars
  • Shared mailbox
  • FAQs

TCDpolls

• TCDpolls
  • PowerPoint add-in
  • User guides
    • Creating TCDpolls content in the web dashboard
    • Linking TCDpolls content with PowerPoint
  • Training and webinars

Telephone Services

• Telephone Services
  • Telephone device instructions
  • Mobile phone information
  • New extension request
  • Move extension request
  • Swap extension request
  • Change telephone access request
  • Change telephone line type request
  • Voicemail application request
  • Order telephone device

Training

• Training
  • IT Security Awareness Training
  • Data Protection Training Module

Web Publishing

• Web Publishing
  • Working with Dreamweaver
    • Dreamweaver purchase and installation
    • Defining a site
    • Creating a new page
    • Editing an existing page
    • Working with images
    • Working with documents
    • Backups
  • Training
  • Webauthor accounts
    • General information
    • Password reset and password expiry
  • Restricting access to Trinity website folders
  • File naming and URL best practice
  • MySQL databases
  • FAQs
  • Web access statistics (weblogs.tcd.ie)
  • Requests for top-level URLs (www.tcd.ie)
  • Editing RSS news feeds with DreamFeeder

Wired and Wi-Fi Networks

• Wired and Wi-Fi Networks
  • Network Overview
    • Network Configuration Instructions
      • Staff
      • Postgraduate
      • Undergraduate
    • Network Requirements - Compliance and Removal from Network
    • Guides
      • How to Obtain your IP Address
      • How to Get the Network Address of a Network Adapter
      • How to set up the Wi-Fi security certificate on relevant Android phones
  • Wired Network in Offices and Labs
    • General Requirements
    • Network Request Process
    • Network configuration instructions
    • Network points and network cables
    • Network printing
      • Windows
      • macOS
    • Removing Trinity software and settings
    • Moving a computer to a different location in Trinity
    • USB-to-Ethernet adapters
  • Staff Wi-Fi
    • How to Connect
      • Connect a computer
        • Windows
          • Connect to the Staff Wi-Fi network only
          • Connect to the Staff Wi-Fi network and enrol onto the College network - New computer
          • Connect to the Staff Wi-Fi network and enrol onto the College network - Logged into and actively used computer
          • Connect to the Staff Wi-Fi network from a previously configured computer
        • macOS
      • Connect a mobile device
        • Android
        • iOS
        • Mobile device FAQ
        • Mobile device terms and conditions
    • How to Deregister
  • Student Wi-Fi
    • How to get connected
    • How-to guides
      • Windows
      • macOS
      • Android
      • iOS
      • Other supported devices
    • Connection requirements
    • Terms and conditions
    • FAQs
    • How to remove the Student Wi-Fi settings
    • Getting help
  • Guest Wi-Fi
    • Requesting guest Wi-Fi access
    • Connection Instructions
      • Windows
      • macOS
      • Chrome OS
      • Android
      • iOS/iPadOS
    • FAQs
    • Service terms and conditions
  • Staff VPN
    • Service Guide
  • eduroam
    • How visitors can connect when in Trinity
    • How Trinity staff and students can connect from other institutions
  • Web Streaming Trinity Events
    • Terms and Conditions