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Trinity mobile phone information

Three Ireland is the provider for Trinity staff mobile phones.

If you experience an issue connecting to the Three Ireland network, please notify ICT Facilities at noc@tcd.ie or phone 01 896  2050. The ICT Facilities team will provide help and support and if necessary escalate the issue to Three Ireland on your behalf.

General Procedures for ordering a mobile

Procuring a Mobile Phone

All Trinity corporate mobile phone devices are ordered from Three Ireland in accordance with OGP Framework 3.

National / EU - Price Plan (2025)*

In bundle
  • Unlimited national and EU roaming calls and texts (including calls to other networks which aren't Three)
  • Unlimited calls and texts made and received in the EU (including calls to other networks which aren't Three)
  • Industry leading unlimited national data offering and EU data allowance (20GB)
  • Unused portion of monthly Price Plan is NOT rolled-over to next month.
Out of bundle
  • Outside of bundle rate of less than 1 cent per MB while roaming in the EU

Point of contact by area or department for ordering a phone

If you wish to order a phone please contact the relevant point of contact in your area:

Department Point of contact
Academic Registry Maria Murphy
Academic Registry Aoife Cox
Academic Registry Luke Fitzgerald
ADAPT Declan McKibben
ADAPT Kristina Karpovas

Biochemistry

Liam Cross

Botany

Siobhan McNamee
Botany Mark Kavanagh
Careers Advisory Service Emma Skelton
Careers Advisory Service Orla Bannon
Civil Structure and Environmental Engineering Mary Curley
Clinical Medicine Amanda Lomax
College Day Nursery Lesley Strahan
CONNECT Barbara Moran
Commercial Revenue Unit Liane Donnelly
Comparative Medicine Dr Laavanya Parthasarathi
Computer Science Sandie O'Dwyer
Computer Science Catherine Keogh
Counselling Marianne O'Rourke
Counselling Dorothy Coyne
CRANN Jacquelin Balletine-Armstrong
CRANN Joey Tilley
Dean of Students Aidan Marsh
Disability Emmet Vincent
Disability Kevan O'Rourke
Disability Andrew Costello
Faculty Office - Faculty of Health Sciences Fiona Brown
Faculty Office - FSTEM Katie O'Connor
Faculty Office - FSTEM Helen Sherwin Murray
Faculty Office - AHSS Valerie Smith

Estates and Facilities Department

Aoife Quigley
Estates and Facilities Department Briain Merriman
Financial Services Division Lisa Orpen
Genetics Brenda Campbell
History Joanne D'Arcy
IT Services Nicola Boutall
Law Reiltin O'Connor
Library Aoife O'Connor
Library Sharon McIntyre
Medical Gerontology Ann Monaghan
Mechanical, Manufacturing, and Biomedical Engineering Tania Panero Garcia
Nursing and Midwifery SNM Finance
Office of Chief Academic Officer Stephanie Reilly
Officer of Chief Academic Officer Susanna Buttice
Office of Chief Academic Officer Joanne Doyle
Physics Karl Gogan
Programme Management Office Roslyn Clohisey
Provost's Office Lorraine Hughes
Provost's Office Lucas Dowling
Provost's Office Ciara Dixon
Psychology Lisa Gilroy
Radiation Therapy Daléne Dougall
Residential Rooms - Trinity Hall Dinin Molloy
Residential Rooms - Trinity Hall Anne-Marie Looney
Residential Rooms - Trinity Hall Linda McCarthy
School of Business Alex Fogarty
School Office - Medicine Alex McKee
School Office - Natural Sciences Anthea Cameron
School Office - Law Catherine Finnegan
School of Nursing and Midwifery Clara Norris Silveyra
School Office - Education Conn McCluskey
School Office - Natural Sciences Elaine Treacy
School of Nursing and Midwifery Frank O'Rourke
School of Nursing and Midwifery Gavin Dann
School Office - Pharmacy and Pharmceutical Sciences Helen Thornbury
School of Nursing and Midwifery Jeni Ryan
School Office - Social Work and Social Policy Jennifer O'Toole
School Office - Mathematics Karen O'Doherty
School Office - Languages, Literatures, and Culture Studies Lizzie Whitcher
School Office - Social Sciences and Philosophy Olive Donnelly
School Office - Engineering Sara Doherty
School Office - Chemistry Sinead Boyce
Secretary's Office Moya Thompson
Secretary's Office Sinead Browne
Secretary's Office Sioban Tynan-O'Mahony
Secretary's Office Fionnuala Flanagan
Senior Tutor Caroline Campbell
Sport and Recreation Eamon Cusack
Surgery Patricia Vila
Student Health Catriona Curran
Trinity Translational Medicine Institute Aideen Long
Trinity Global Audrey Fevry
Trinity Development and Alumni Belinda Clements
Trinity Development and Alumni Choloe Byrne
Trinity Teaching and Learning Claire Hopkins
Trinity Brand Commercial Services Ltd. Danny Ballard
Trinity Development and Alumni Donna Mangan O'Brien Lynch
Trinity Inst. of Neurosciences (TCIN) Elaine Oliveira
Trinity Long Room Hub Eva Muhlhause
Trinity Translational Medicine Institute Frank Mangan
Trinity Biomedical Sciences Institute Gillian Long
Trinity Teaching and Learning Jade Barreto
Trinity Business School Julianne Corrigan
Trinity Sustainability Office Sarah Lardner
Trinity Global Lassane Quedraogo
Trinity Access Programme Laura Miranda
TR&I Administration

Maiara Lima

TR&I Administration Margaret Walsh
TR&I Administration Mayela Keegan
Trinity Development and Alumni Niall Donohoe
Trinity Communications Orla Sweeny
Trinity Communications Sharon Campbell
Trinity Research Ruth Doherty
Visitor Services Anne-Marie Diffley
Zoology Michael Travers
Zoology Sinead Kelly

If your area is not listed or if you have further queries regarding new phone purchases and account queries, please contact IT Services. All orders for new devices, porting of numbers and all queries and general communication will be done directly between Three Ireland, IC Facilities and the nominated Points of Contact in each School/Area.

Your local point of contact will have access to the latest mobile phone handsets available (Samsung and Apple) with the latest pricing.

BlueClick Web Portal

Once the migration is complete, all orders will be completed by your local point of contact on the Three Ireland BlueClick web portal.

BlueClick User Guide

BlueClick Site Login

Ordering Process

If you experience an issue connecting to the Three Ireland network, please notify ICT Facilities at noc@tcd.ie or phone 01 896  2050. The ICT Facilities team will provide help and support and if necessary escalate the issue to Three Ireland on your behalf.

Phone model and tariff is selected and ordered.
The local point of contact places the order and it is received by Three Ireland and processed.
The Mobile Phone can be delivered to ICT Facilities, IT Services, or you can have it delivered to your home address.
ICT facilities assist the user in ensuring the mobile phone configuration process is completed successfully and that the phone is assigned exclusively to the named Trinity staff member.

Policies set as part of MDM

  • At least 6 digit PIN is required to lock your mobile phone.
  • MS Outlook is the only approved app for accessing Trinity email.
  • OneDrive for Business and SharePoint for saving Trinity corporate data.
  • Minimum IOS 11 and Android v.6 allowed. That is only one version behind current version.
  • Managed Applications cannot be backed up to iCloud this assists in efforts to keep Trinity data stored within Microsoft environment only.
  • After 10 failed attempts at sign-in the device will be automatically wiped.

Configuration Service (MDM)

Once the Trinity staff mobile phone is ordered by the Point of Contact it is assigned to a particular member of staff with Three. Three Ireland registers the device and it is assigned as a corporate Trinity branded phone to Trinity. This means the phone can only be used by that authorised member of Trinity.

Each Trinity staff mobile phone is registered in the Trinity Mobile Device Management system. This allows IT Services to provide a GDPR compliant service for the Trinity funded Mobile estate by protecting access to corporate data accessible through these staff mobile phones. It allows pre-registration of the phones, Trinity branding of the phones and enforcement of a security PIN. The MDM pre-installs applications to these phones It also facilitates the phone to be securely deleted remotely by IT Services if they are reported stolen or lost. The MDM supports GDPR compliance, improves data security and optimises user experience.

As part of the enrolment process, the authorized person must consent to the following Terms and Conditions. The MDM system collects information about the device but cannot read emails, messages or the contents of apps, personal data stored on the phone or iCloud or personal photos.

The Trinity staff member is also permitted to use the mobile phone for personal use subject to the acceptable user policy. They may use approved App store and Google Play store apps that they have purchased themselves. They may also process their own personal data on the phone – such as photographs and files. However, they do so at their own risk and are responsible for backing up their own personal data. IT Services support does not extend to personally owned data or apps. All use of the mobile phone must follow the terms and conditions set by IT Services to ensure GDPR compliance.

The following apps are available to Staff as standard as part of the configuration service:

  • MS Outlook
  • Managed Browser
  • Edge Browser
  • OneDrive for Business
  • Skype for Business
  • Microsoft Authenticator App
  • MS Word
  • MS Excel
  • MS PowerPoint
  • MS Teams
  • MS SharePoint Online

apps

Setting up your new device

Samsung Android set-up

  • In order to set up the new phone you will need a personal Gmail account to download apps and set up the phone for personal use; IT services will have no access to the login details for this Gmail account. 
  • You will also need to ensure that your new phone has 6-digit PIN protection.
  • IT Services will also have no access or responsibility for the personal data on the phone.
  • Following personal setup, please download the Intune company portal app via the Google app store to setup the work profile on your new phone. You will then need to follow Android Device Enrolment

iPhone or iOS set-up

Using your Staff Mobile Phone – Do’s and Don’ts

  • Do use the MS Outlook application to access your Trinity email.
  • Don’t “jailbreak” your mobile phone.
  • Do use your phone responsibly and check the bill regularly to ensure it is correct.
  • Do create and use at least a 6 digit pin code or biometric unlocking to prevent unauthorised access to your mobile device.
  • Do turn your mobile device off or use screen lock and put it in an appropriate carrying case when travelling.
  • Do keep all drinks and any other liquids away from your mobile device. Any spillage on the device can result in data loss and expensive repairs.
  • Do report a loss or theft as soon as possible to both Three (dial 1913) and IT Service desk.
  • Be aware of your surroundings and ensure no-one can “shoulder-surf” your password or see the data on your screen.
  • Don’t leave your mobile device unattended and store the device in a safe, or at the very least lock it in your room. Don’t use your mobile device to access sensitive University data in public places if there is a possibility that the data could be breached.
  • Don’t purchase any apps outside of Google Playstore or the Apple Appstore.

Billing

Similar to current arrangements all invoices will be individually associated with a cost code that pertains to each active Trinity owned mobile number. Three Ireland offers online billing a month in arrears. The current intention is to remove paper billing and switch to electronic billing only. Points of Contact will have access to all bills pertaining to their area only and individuals will have access to an electronic version of the bill pertaining to the mobile number associated with them only.

Changes to your Mobile phone tariff

For the following other query types, please contact your local point of contact above in your school/area:

  • Request a new connection (i.e. a new contract with Three Ireland)
  • Request a replacement mobile phone or change in tariff
  • Roaming – at least 48 hours prior to departure
  • Mobile phone Insurance

How to access your voicemail

To access your voicemail from your Three mobile dial 171.
To set up and personalise your voicemail from your mobile:

  • Dial 171
  • Press 2 to work with your greeting
  • Press the # key when you are finished recording your message
  • To save your greeting press * 2


You can also check your voicemail messages from another phone:

  • Dial your own number but include 5 after your prefix. For example, if your number is 083 XXX XXXX, then you would dial 083 5 XXX XXXX.
  • You will then hear the greeting. Interrupt it by pressing the # key; enter your PIN, then press the # key again. Your PIN is the 4 digit code you received with your SIM.

For access to voicemail while roaming, simply dial your number adding the international prefix. The service is pre-programmed on your SIM card under ‘International Voicemail’

Loss and theft

As soon as your Trinity staff phone is phone is lost or stolen:

  • call Three Ireland on 1913
  • and also contact Trinity via noc@tcd.ie , 01 896 2050

The Three Ireland Business Support team can block the phone and SIM card so no unauthorised charges will be incurred. If you require a replacement phone, please contact your point of contact in your local school or area. IT Services can issue a remote wipe command to delete all data one the phone and help protect Trinity data from unauthorised access.