Frequently asked questions about device encryption
Once my computer is encrypted does this mean my data is backed up?
No, you will have to back up your data separately, you can find more information on how our data backup and file management webpage.
I have changed my network password; will this affect my encryption login?
Not unless you are currently using an older device where you use a pre-boot password to log in. You can find more information on this in the Windows Encryption Section.
I am a Mac user; do I use my Trinity network password for encryption?
No, you will use your Mac administrator password for encryption. You can find additional information on our Mac Encryption Section.
IT Services may not be able to retrieve an encryption recovery key (for a device that has encryption managed via Trellix) if a computer does not check into our systems for over 8 months.
Computers that are not being actively used but which may be used again in future should be logged into at least once per month to ensure they are kept active on our systems and are up-to-date for operating system and anti-virus updates.