Disability Service Feedback & Complaints Procedure

As well as continually looking for ways to develop and improve our supports, we also aim to continue doing the things we do well. You can help us by giving us your feedback through the Annual Student Survey, the Educational Worker Survey, or by directly emailing us. You may also use the form below to submit feedback online.

Disability Service Complaints Procedure

We hope that the standards of provision and support that you receive from the Disability Service give you no cause for complaint. However, we recognise that there may be times when standards set by the Disability Service are not met, or you are unhappy about aspects of the provision and support that you receive.

It is vital that we receive criticism or complaints in a responsible way to enable us to improve our performance and to ensure that any failures in our supports do not disadvantage you.
In the first instance, please address complaints to the member of the Disability Service team who is working with you, in order that they are given an opportunity to discuss the issues with you and address your concerns.

If this is not appropriate, or you feel that the team member has failed to address your concerns, please telephone, email or write to Declan Treanor, Director of the Disability Service, outlining your complaint. 

The Director of the Disability Service will respond directly to you and agree a timeframe and appropriate plan of action with you.

IF YOU WISH TO PROVIDE FEEDBACK OR SUBMIT A COMPLAINT ONLINE, BY CLICKING ON THIS LINK

All complaints will be dealt with in a strictly confidential manner.