Online-based participatory design: A Case Study of Developing International Standards during a Pandemic
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Research Pillar: Co-Creation and Engagement
Project Name/Title/Acronym: Online-based participatory design: A Case Study of Developing International Standards during a Pandemic
Funding Body: None
Project Timeframe: 2021-2022
Key Output(s): Contribution to a new ISO standard and research paper - see here.
Online-based participatory design: A Case Study of Developing International Standards during a Pandemic
Project Description:
Standards are essential instruments to ensure the safety, efficiency and quality of products, services, systems, processes, and environments. In pre-pandemic times, standard development process used to happen through in-person consultation and meetings, however, the COVID-19 pandemic disrupted the whole routine. A team of technical experts from the National Standards Authority of Ireland (including Tom Grey from TrinityHaus) trialled an online-based participatory design process to support the review and development of a standard through stakeholder engagement. An article published in 'Strategic Design Research Journal' outlines this project, and introduces the experience of developing a new standard by leveraging on emerging digital technologies, through stakeholder participation. This research offers a framework, outlining the steps undertaken during the process, to support future online-based standard development processes in co-operation with stakeholders, by respecting cultures, backgrounds, skills, and experiences.