Feedback & Complaints

A feedback questionnaire is circulated each term to all students who attend SLD for individual services. Feedback questionnaires are also circulated after all workshops and events run by SLD.

Complaints Procedure

The Student Learning Development Service (SLD) operates according to professional guidelines, policies and practices.

Any student who wishes to make a complaint about the service is encouraged in the first instance to address their complaint directly to the member(s) of the SLD team that the complaint concerns or to the SLD Manager, Susan Kirwin. An email may be sent for the attention of the staff member to student.learning@tcd.ie.

If this proves unsatisfactory, or if they do not feel comfortable approaching the person directly, the issue can be brought to the attention of the Director of the Student Counselling Service, Trish Murphy by sending an email for the attention of Trish Murphy to student-counselling@tcd.ie.

Students should also be aware that should these approaches not produce a satisfactory resolution within a reasonable timeframe or should they feel the seriousness of the complaint warrants it, they are welcome to use the College Student Complaints Procedure.

All complaints will be dealt with in a strictly confidential manner and stored separately from the student’s client file. Records of the complaint will be held for 5 years after the resolution of the complaint or after the last correspondence, in line with the TCD Records Management Policy.