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The IT Service Desk is the first point of contact with IT Services, for Staff and Students requiring IT assistance.
The Service Desk Team provides IT support for the University's IT systems and software, including Windows and Mac operating systems, Microsoft 365, Email and authentication services.
All technical or support queries should be addressed to the IT Service Desk only.
Opening Hours
- Monday - Friday: 9:00am - 5:00pm
Online and email queries can be submitted at any time but will only be replied to within normal working hours.
You can contact the Service Desk by one of the following methods.
You can email the service desk at itservicedesk@tcd.ie. Please ensure you fill in the 'Subject' field when emailing.
You can use the assist.tcd.ie portal to browse our knowledge base, raise enquiries and check the status of current enquires with the IT Service Desk.
Go to assist.tcd.ie and log in with your Trinity computer account credentials
- Browse our 'Knowledge Base' tile for answers to common IT-related support questions
- Log a support ticket via the 'IT Support' tile
- Request access to a service via the 'Service Catalogue' tile
The service desk is contactable on (+353-1) 896 2000.
We operate a walk-in service during the following hours:
- Monday - Friday, 9am to 5pm
Related pages
IT Services Knowledge Base Website
Our knowledge base website has lots of useful step-by-step instructions for performing common tasks on the Trinity IT network.
Answers to the most common questions related to IT in Trinity are contained within the knowledge base website.