Getting Help
IT Service Desk
If you don't find an answer to your query on our knowledge base website, then you can contact the IT Service Desk for further assistance.
The service desk can be contacted via a number of different methods.
IT Services Knowledge Base Website
Our knowledge base website has lots of useful step-by-step instructions for performing common tasks on the Trinity IT network.
Answers to the most common questions related to IT in Trinity are contained within the knowledge base website.
More Help
For further assistance with the Student Wi-Fi Service service, please see the Student Wi-Fi FAQ page. If you need further help, please contact the IT Service Desk.
Queries regarding the SITS service should be directed to asksusu@tcd.ie.
If you are a new student or member of staff the best place to begin is the Getting Started section.
Some users with accessibility requirements may find the facilities available via the Assistive Technology Service provided by the Disability service of benefit.
If you require assistance with the printing/scanning/photocopying facilities in the Library and IT Services computer rooms please contact the Datapac technician.
If you have any queries relating to online registration or fees payment please contact Academic Registry.
Refresh is an on-campus IT repair centre for staff and students' personal laptops and smartphones.
Trinity staff should note that hardware repairs for College-owned IT equipment bought from the approved suppliers should be directed to the relevant supplier, and that hardware purchases should only be made through the approved suppliers.
For more information please see the Refresh website.