Contact Us
General Project Enquiries only (for support requests, please see IT Service Desk contact details below)
Do you have a question for the Project Team? Email blackboard.ultra@tcd.ieFor Technical & Training Queries, contact the IT Service Desk.
All technical support and training queries should be addressed to the IT Service Desk only.
Opening Hours
- Monday - Friday: 9:00 am - 5:00 pm
Online and email queries can be submitted at any time but will only be replied to within normal working hours.
You can contact the Service Desk by one of the following methods.
Via Email
You can email the service desk at itservicedesk@tcd.ie. Please ensure you fill in the 'Subject' field with Ultra: when emailing.
You can use the assist.tcd.ie portal to browse our knowledge base, raise enquiries and check the status of current enquiries with the IT Service Desk. Please ensure you fill in the 'Subject' field with Ultra: when logging a ticket.
Go to assist.tcd.ie and log in with your Trinity computer account credentials.
- Browse our 'Knowledge Base' tile for answers to common IT-related support questions.
- Log a support ticket via the 'IT Support' tile
- Request access to a service via the 'Service Catalogue' tile
Via phone
The service desk is contactable at (+353-1) 896 2000.